10/5 stars!!! (best design, crafstamanship and customer service unrivaled by any other company I have heard of)
This backpack is actually the best backpack EVER! The craftsmanship and design is unrivaled by any other backpack that will also fit 18 in laptops. It has more than enough pockets to store away any of my gadgets and tech stuff. It is very comfortable even when carrying around 25 lbs worth of books and computer equipment. It protects everything inside extremely well. Shoulder straps are very comfortable and easy to adjust. The rain shield add on is extremely useful and a wonderful little add on. Extremely sturdy! BUT WHAT SETS THIS APART FROM ANY BACKPACK you will ever buy is the lifetime warranty and the AMAZING customer service which I had previously thought to be non existent. The customer service I received from everki after one of the zippers on the backpack got damaged, was MIND-BLOWING!! Within 3 days of contacting them and providing the necessary pictures, I received another brand new backpack in the mail. WITHIN 3 DAYS!!!! I thought I was dreaming. Anyways this backpack was WORTH EVERY PENNY! The amazing quality, design, workmanship, warranty and customer service make this backpack IMPOSSIBLE to beat! Simple as that. EVERKI, you guys rock! And to everyone who ever gets a chance to read my review, if you are looking for a backpack look no further and purchase a new Everki backpack because you will not regret it, and for once in your life you will feel that you matter and are appreciated as a customer, the way it's meant to be!